Refund policy
At Enchanted Sparkle Society, each item is handmade and crafted with care. Because of the custom nature of our products, we have specific guidelines for returns and refunds.
All Sales Final
Due to the handmade and custom nature of our items (including snow globe tumblers, custom apparel, decals, and beaded pens), all sales are final. We do not accept returns or exchanges.
Damaged or Defective Items
If your order arrives damaged or defective, we will make it right.
Please contact us within 48 hours of delivery at [your email here] with:
- Your order number
- Clear photos of the damaged item
- Photos of the packaging
Once reviewed, we will offer a replacement or store credit.